Airport Operations Manager

5 days ago


New York, New York, United States CLEAR - Field Full time
About the Job
As a leader in our airport operations, you will be responsible for overseeing the daily activities of your team. You will drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story.

Main Responsibilities Include:
  • Spend 70% of time on the floor in a customer-facing environment at the airport.
  • Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity.
  • Manage day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology to perform duties related to airport security, customer service and sales.
  • Build and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales.
  • Drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story.
  • Build stakeholder relationships with TSA, airline and airport partners; support needs &/or inquiries in a timely manner, escalating to a higher level as necessary.
  • Responsible for the team's comprehension and adherence to operational/security procedures, laws, regulations and company directives.
  • Effectively execute our commitment to security, manage risk, fulfill operational and compliance requirements.
  • Coach, mentor, and train the team to meet sales and customer service goals and standards.
  • Drive new enrollments through the airport sales program by consistent sales coaching, contests and recognition; identify gaps and use best practices.
  • Deep understanding of technology and processes; ability to troubleshoot.
  • Managing labor to ensure highest utility, and oversight of payroll and scheduling.
  • Ensures the team maintains the equipment, signage, and facility to meet brand standards.


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