Airport Operations Manager
3 weeks ago
Job Overview
">- ">
- This role oversees all aspects of outstations ramp operations to ensure activities are carried out in accordance with Emirates operating procedures and safety standards, as well as local and international regulations.">
The successful candidate will ensure the safe, efficient, and punctual delivery of operations on the ramp, upholding and enhancing Emirates' safety and compliance levels while protecting its reputation. This involves planning, organising, monitoring, and controlling all aspects of ramp operations, including effective coordination with internal and external departments such as Ground Handling Agents, caterers, fuellers, and various airport authorities.
">Key Responsibilities
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- Maintain overall responsibility for operational units and Ground Service Suppliers (GSPs) on the ramp, ensuring readiness and adequate resources to perform a safe turnaround.">
- Interact with stakeholders involved in aircraft servicing to ensure safety and operational handling procedures are in place and adhered to, including supervision of loading and unloading as per Emirates' requirements.">
- Develop and maintain close working relationships with internal departments, Airport Authorities, Police, Security, and third-party contractors to inform and update parties on changes in ground handling procedures.">
- Undertake projects and duties as advised by the Airport Services Manager to improve operational processes, standards, and procedures throughout the Emirates Outstation Operation.">
- Oversee and regularly audit Service Level Agreement (SLA) adherence with airport service providers, establishing new standards as needed to improve overall performance.">
- Manage and update EKAS ramp operation reporting dashboard, producing and analysing regular reports, identifying trends, benchmarking performance, and presenting findings to stakeholders.">
- Conduct SLA reviews and audits to ensure business partners and stakeholders comply with EKAS operational and quality requirements.">
- Evaluate potential areas of compliance vulnerability, changes in compliance landscape and risk, undertake regular risk assessments, develop and implement mitigations/corrective action plans, and provide guidance to concerned stakeholders.">
- Participate in compliance & external safety and regulatory audits, producing audit reports to ensure adherence to requirements and follow-up with concerned stakeholders to implement corrective actions as needed.">
- Raise reports if any non-compliance discovered, lead/participate in investigations of raised issues to identify root cause and develop/implement corrective actions.">
- Promote a culture of continuous safety improvement, with open reporting of safety deficiencies, human factor issues, and compliance with local laws to uphold the delivery of safe and secure operations.">
Requirements
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- Airport Operations experience: 5+ years">
- 12 Years schooling or equivalent">
- Experience in Ground Ops/Ramp with at least 3 years in a supervisor position and wide body aircraft handling experience">
- Comprehensive knowledge of airport ramp handling functions">
- Ground Handling experience in areas of Aircraft loading, Weight & Balance, Load Control, and Documentation">
- Knowledge and Training of Dangerous Goods Regulations (Cat 10)">
- Experience with ALTEA or similar systems">
- Competent in use of IT systems with knowledge of Microsoft Word, Excel, and Outlook">
- Fluency in spoken and written English and required local language">
- Safety Sensitive Role: Yes">
Salary and Benefits
">The estimated salary range for this role is $75,600 - $108,000 per year. Additionally, the company offers a competitive remuneration package, discounts on flights and hotel stays, and more benefits outlined on their careers website at www.emirates.com/careers.
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