Customer Service Representative

5 days ago


Spring, Texas, United States Big Tyme Billiards Full time
Job Overview:
The ideal candidate will have a minimum of 2 years of bartending experience in a fast-paced environment, showcasing their ability to excel while maintaining a strong commitment to service excellence. We are seeking an experienced part-time bartender to become a vital part of our team at Big Tyme Billiards.

Main Responsibilities:
Politely greet customers, present beverage options, and engage with guests to enhance their experience. Verify customer identification to ensure compliance with age restrictions for alcohol purchases. Prepare and serve both alcoholic and non-alcoholic beverages according to standard recipes. Maximize customer satisfaction by maintaining a high level of professionalism that encourages repeat visits. Process transactions using the POS system and balance the cash register at the beginning of each shift. Ensure cleanliness of glasses, bar equipment, and work areas. Adhere to all health, safety, and hygiene standards and policies. Utilize a silent service approach while maintaining a clean environment. Employ upselling techniques with proper knowledge and service delivery of both alcoholic and non-alcoholic beverages.

Requirements:
A minimum of 2 years of bartending experience in a bar or nightclub setting is essential. An active Food Manager Certificate must be obtained by the start date. A valid TABC license is required. Open availability to work any day or night, including weekends and holidays. Basic math and cash-handling skills are required. Excellent written and verbal communication skills are essential. Ability to adapt to varied work schedules and hours based on business needs. Physical capability to reach, bend, and frequently lift up to 30 lbs, as well as the ability to stand for extended periods.

Estimated Salary:
$40,000 - $60,000 per year (dependent on location and experience). Benefits and Perks include a bonus after 90 days, flexible scheduling, employee discounts, and more.

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