Customer Service Representative
3 weeks ago
We are seeking a Customer Service Representative to provide exceptional member experience at our community fitness center. This role involves interacting with members, resolving issues, and ensuring a welcoming environment.
Key Responsibilities:
- Engage with members in a friendly and professional manner.
- Maintain accurate records of member information.
- Perform light cleaning duties for equipment and facilities.
- Demonstrate proper use of equipment to ensure member safety.
- Solve member complaints efficiently.
- Answer phone calls and respond to member inquiries.
- Collaborate with the Fitness Director as needed.
Requirements:
- CPR/AED certification or ability to obtain within a reasonable timeframe.
- Age 18 or older.
- Familiarity with fitness center equipment.
- Strong multitasking and communication skills.
- Able to work flexible hours, including weekends and holidays.
Work Schedule:
This is a part-time position with variable scheduling (Monday – Sunday). The primary shift is evenings, with approximately 10-20 hours per week.
Compensation: $15-$20/hour ($30,000 - $40,000/year) based on local market conditions and industry standards.
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