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Receptionist for Hospitality Services

2 months ago

Bethesda, Maryland, United States Denver Co Full time

About the Role:

As a Front Desk Agent, you will be a vital part of our hospitality team, responsible for delivering outstanding service to our guests. Your role will involve welcoming guests, assisting with their needs, and ensuring a seamless experience during their stay.

Key Responsibilities:

  • Efficiently manage the check-in and check-out processes, ensuring guest satisfaction and accommodating room preferences.
  • Handle financial transactions, including cash and credit card payments, while maintaining precise records.
  • Respond to guest inquiries and provide information regarding hotel amenities and services.
  • Maintain a courteous and professional demeanor towards guests and team members.
  • Operate communication systems, manage wake-up calls, and assist guests promptly with their requests.

Qualifications:

  • High school diploma or equivalent is required.
  • Basic math skills and familiarity with cash handling are essential.
  • Exceptional customer service and communication abilities are a must.
  • Proficiency in English, both written and spoken, is required.
  • Capability to manage various customer service scenarios with tact and efficiency.

Physical Requirements:

  • Ability to stand for extended periods and perform tasks that involve bending and kneeling.
  • Proficient in using computers, calculators, and other office equipment.
  • Ability to read and comprehend written instructions and communicate effectively.
  • Occasional lifting and carrying of items up to 25 lbs.

Work Environment:

This position is based in a climate-controlled indoor setting, with occasional requirements for standing and mobility.

Employee Benefits:

  • Comprehensive medical, dental, and vision insurance.
  • Health savings and flexible spending accounts.
  • Life and AD&D insurance coverage.
  • Paid time off for vacations, sick leave, and holidays.
  • 401(k) plan with employer matching contributions.
  • Access to an Employee Assistance Program and tuition reimbursement.
  • Exclusive discounts on hotels, dining, and more.
  • Employee Referral Bonus Program.