Patient Access Specialist

1 week ago


Quakertown, Pennsylvania, United States St. Luke's University Health Network Full time

The Patient Access Representative is a vital role in ensuring the smooth registration process for patients at St. Luke's University Health Network, covering outpatient and Emergency Department locations.

About Us

St. Luke's University Health Network prides itself on its skilled and compassionate employees who are dedicated to delivering exceptional patient care and exceeding expectations.

Job Summary

This position involves accurately identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurances, point of service cash collections, work queues, etc. The successful candidate will possess excellent customer service skills and embody the values of PCRAFT with internal and external customers.

Responsibilities
  • Maintain the integrity and accuracy of electronic medical records by correctly identifying/validating patients in the hospital information system.
  • Report any instances of possible identity theft situations to clinical department and leadership for escalation.
  • Maintain knowledge and education of network policy on Patient Identification including Mark for Merge, Chart Corrections, and Patient Look-Up.
  • Responsible for patient registration (pre-reg and post-reg needs), including demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections.
  • Required to cross train in all areas of location or region, including campus locations, outpatient locations, and Emergency Department areas.
Requirements
  • High school graduate or equivalent required; Certificate/Degree in health care related field preferred.
  • Excellent customer service and interpersonal skills required.
  • General computer experience and ability to type fluently, accurately, and quickly required.
  • Insurance background preferred; Knowledge of medical terminology preferred.
  • Previous medical administrative experience and/or health care related education courses preferred.
  • Knowledge of health information system (Epic) preferred.
Salary

$55,000 - $65,000 per year, depending on experience.



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