Parts Specialist
4 weeks ago
We are seeking a highly motivated and detail-oriented Parts Professional to join our team at Martin Sullivan. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing orders, and maintaining inventory integrity.
Key Responsibilities:
- Provide timely and accurate information to customers regarding accounts, products, promotions, and services offered.
- Process in-store and complete orders, communicating with customers on pick-up or delivery status.
- Locate and obtain merchandise for customers, verifying receipting-in of shipments and assisting with placing parts orders.
- Maintain inventory integrity, assisting with cycle counts and reporting discrepancies to management.
- Assist with preparing and maintaining a professional showroom image and merchandise displays.
- Closes open invoices in a timely manner.
- Provides back-up support to the Aftermarket Parts Specialist as needed.
- Complete all required and applicable Level 1 - Certified Parts Professional Training.
- Ability and willingness to work overtime, including extended hours and weekends.
- Follow all safety rules, policies, and regulations, keeping the workplace clean, orderly, and free of hazards.
Requirements:
- High School Diploma or Equivalent.
- Prior sales experience preferred.
- Experience connecting and interacting with customers, maintaining a professional image, and establishing rapport to build trust and improve overall customer satisfaction.
- Knowledge of standard desktop applications, such as Microsoft Excel, Outlook, and internet functions.
- Ability to learn the required business system computer software and programs necessary for this position.
Benefits:
- Competitive salary and incentive compensation plans.
- Employee discounts.
- Paid Leave for All Workers (PLAWA).
- Medical, Prescription, Dental, and Vision Plans (full-time employees only).
- Health Savings Account (HSA) and Flexible Spending Account (FSA).
- Basic Life and AD&D Insurance and Supplemental Life Insurance.
- Short-Term and Long-Term Disability.
- Voluntary Accident and Critical Illness.
- VIP Network/Nomi Health.
- Employee Assistance Program (EAP).
- Identity Theft Protection.
- Assured Partners Benefits Helpline.
- Generous Paid Time Off (PTO).
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