Network Systems Technician

2 weeks ago


Waltham, Massachusetts, United States Alexander Technology Group Full time
Job Description

Alexander Technology Group is seeking an experienced Network Systems Technician to join their team in Boston and Waltham offices. This role involves providing technical support to clients and working collaboratively with the team.

Key Responsibilities
  • Handle level 1 and 2 service requests, ensuring prompt resolution and documentation.
  • Manage tickets, assigning tasks to meet client Service Level Agreements.
  • Keep clients and team members informed about support case progress.
  • Collaborate with cross-functional teams to resolve complex issues.
Requirements
  • Associate degree in Information Technology, Business, or Operations, or relevant experience.
  • 2+ years of IT experience, with expertise in Windows 10, Azure Active Directory, and O365.
  • Ability to travel to client locations as needed.
Salary and Benefits

Expected salary: $70,000 - $90,000 per year, based on experience and qualifications.



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