Service Advisor

4 weeks ago


New York, New York, United States Bill Volz's Westchester Full time
About Us
Bill Volz’s Westchester is a family owned and operated, well-established growing dealership under a 4 dealer umbrella. Choosing us means you’ll work with a management team who provides a fun, high energy environment.

Benefits
What We Offer

Long-term Growth Opportunities
Paid Sick/Vacation Time
Medical, Dental, and Vision Insurance
401k match
Employee Appreciation Events
Competitive pay

Duties:

Assist customers in ascertaining their automotive needs and advising them of repair options while assisting customers with any questions or concerns through the invoice process.
Consult with customers on applicable service specials.
Gather and decode customer information to effectively and accurately relay concerns to technicians.
Document services declined and advise customers of current and future needs to their vehicle.
Foster and promote a safe and healthy work environment, maintaining safe work practices at all times.
Maintain excellent CSI scores through constant communication with customers during and after service visits to satisfy all customer needs.
Build strong relationships with customers.

Requirements
- Previous experience as a Service Writer preferred or automotive experience.
- Strong communication and customer service skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Detail-oriented with excellent organizational skills
- Monday-Friday 730am-5pm, rotating Saturdays
- Proficient computer skills for creating work orders and maintaining records
- Valid driver’s license and clean driving record
- Willing to submit to pre-employment drug screen

Salary Description
$58500 - $/ year
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