Customer Service Ambassador
1 week ago
About 1 Click Logistics
We are a third-party logistics (3PL) provider dedicated to delivering exceptional service in distribution, warehousing, transportation, and innovative logistics solutions. Our comprehensive services include warehousing and distribution, retail and e-commerce fulfillment, and transportation management.
With locations strategically positioned across the U.S., we serve customers across various industries, including some of the world's largest retailers. At 1 Click Logistics, we prioritize our employees' well-being, fostering a supportive and inclusive work environment that empowers our team to provide the exceptional service our customers expect.
Job Summary
The Customer Service Representative plays a critical role in our team, serving as the primary point of contact for our valued customers. Providing exceptional service by answering inquiries, resolving issues, and ensuring customer satisfaction requires excellent problem-solving skills, attention to detail, and a proactive approach to resolving customer issues.
Key Responsibilities
- Answer emails to resolve customer inquiries and respond to their concerns.
- Support operations with paperwork, order preparations, system shipping support, and other administrative tasks.
- Organize projects requested by customers and the operations team.
- Assist customers and the operations team with transportation scheduling.
- Proactively identify and resolve potential issues before they escalate.
- Maintain accurate records of customer interactions, including details of inquiries, complaints, or comments.
Required Skills and Abilities
- Analytical and problem-solving skills to effectively resolve customer issues.
- Able to self-start and prioritize workload to meet deadlines.
- Strong computer proficiency and technical aptitude with proficiency in utilizing various programs, including MS Office products.
- Excellent communication and writing skills to effectively communicate with customers and internal teams.
- Able to work in an office and warehouse setting and maintain a high level of productivity in fast-paced environments.
Compensation and Benefits
This full-time position offers a competitive salary of $45,000 - $55,000 per year, depending on experience. Additionally, benefits include medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.
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