Customer Service Professional
7 days ago
We are seeking a highly skilled Customer Service Representative to join our team at 1 Click Logistics.
About Our Company:
1 Click Logistics is a third-party logistics (3PL) provider committed to delivering exceptional service in distribution, warehousing, transportation, and innovative logistics solutions. With locations across the U.S., we are strategically positioned to serve customers nationwide.
Job Summary:
The Customer Service Representative will be responsible for providing exceptional service to our valued customers by answering inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will have excellent problem-solving skills, attention to detail, and a proactive approach to resolving customer issues.
Duties and Responsibilities:
- Answer phone calls and emails to support customer inquiries.
- Resolve customer issues and concerns in a timely and professional manner.
- Organize projects requested by customers and operations team.
- Assist with transportation scheduling and coordination.
- Proactively identify and resolve potential issues before they escalate.
- Maintain accurate records of customer interactions and resolutions.
- Perform other duties as assigned.
Requirements:
- Bachelor's degree or equivalent experience.
- A minimum of two years of working customer service.
- Knowledge of warehouse management systems (WMS) and transportation management systems (TMS).
- Previous warehouse experience.
Compensation:
The estimated salary for this position is $45,000 - $55,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
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