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Virtual Chief Information Officer

1 month ago

San Francisco, California, United States Intelligent Technical Solutions Full time
Job Description

As a Virtual Chief Information Officer at Intelligent Technical Solutions, you will play a critical role in establishing and maintaining strategic relationships with our clients. Your primary responsibility will be to understand our clients' business goals and objectives, and to develop and implement technology strategies that align with their needs.

Key Responsibilities:
  • Conduct regular strategic business reviews with key client stakeholders to understand their business goals and objectives.
  • Maintain and secure existing IT infrastructures to ensure they meet our clients' needs.
  • Develop and maintain a strategic roadmap for each client to ensure alignment with their business goals.
  • Complete technology alignment reviews to ensure our clients' technology is aligned with their business objectives.
  • Maintain clear and precise business and alignment objectives for each client.
  • Maintain clients' technology budgets and ensure they are aligned with their business goals.
  • Contribute to the maintenance of the ITS Standards Library.
  • Actively participate in the Standards and Alignment Committee.
  • Design and present technology proposals to clients.
  • Provide professional services with a backlog of project work.
  • Review project results for success criteria outcomes, budget, timelines, and client experience.
  • Maintain strong client relationships and provide exceptional customer service.
  • Stay up-to-date with the latest IT and telecommunications trends and technologies.
  • Conduct thorough checking and self-checking of information and documentation.
  • Maintain Strategic Business Review files and keep related documentation in order.
  • Assist in the training, mentoring, and development of staff.
  • Perform general office duties as required.
  • Liaise with, manage, and advise clients, other consultants, and contractors, and attend meetings as required.
  • Perform other appropriate duties and responsibilities as assigned.
  • Adopt continuous learning and improvement processes in all aspects of the position.
  • Implement, participate, and promote Company Policies and Procedures.
  • Maintain a close coordination and working relationship with the Alignment Team.
  • Bridging the gap between the client/business and the Alignment Team and Service Org.
  • Investigate solutions based on individual client needs.
  • Present specifications and requirements for purchasing of new servers, networking equipment, cloud solutions, etc. to the Design Desk Team.
  • Review workplans presented by the Design Desk Team to ensure goals are being met for the client.
  • Proactively plan/review projects with clients that align with the client's business needs.
  • Liaise with, manage, and advise customers, other consultants, and contractors, and attend meetings as required.
  • Collaborate with other departments to deliver outstanding customer service.
Job KPI's:
  • Number of SBRs with clients completed.
  • Number of Clients with Overdue SBRs (Target 0).
  • Number of Clients without a Scheduled SBR (Target 0).
  • Number of Proposals/Quotes Sent.
  • Total $ Value of Proposals/Quotes Sent.
  • Number of Proposals/Quotes Won.
  • Total $ Value of Proposals/Quotes Won.
  • Opportunities Overdue (Target 0).
Job Requirements:

Experience/Skills:

  • Strong all-round knowledge of IT and telecommunications infrastructure, hardware, and software applications.
  • Qualifications in Business development/Computer Science/Information Technology or equivalent.
  • Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.
  • Demonstrated experience with web and internet technologies.
  • Solve business problems with technology solutions as a competitive advantage.
  • Basic understanding of business concepts and challenges.
  • Maintain high positive customer satisfaction and relationship building as a trusted advisor.
  • Ability to retain clients by delivering customer satisfaction.
  • Ability to discuss technical items with non-technical decision-makers in business terms and with business acumen.
  • Demonstrated ability to manage multiple priorities and follow through.
  • Self-motivated with the ability to work in a fast-paced environment with little to no supervision.
  • Ability to act with a sense of urgency while paying attention to detail.
  • Ability to lead a team in a positive, effective, and efficient manner.

Aptitude and Interpersonal Skills:

  • Strong communication (written and verbal) with business executives and decision-makers.
  • High-level organizational, project management, coordination, and prioritization skills.
  • Strong problem-solving skills and self-learning.
  • Show initiative when undertaking tasks.
  • Able to work well both within a team environment and autonomously.
  • Good task management and multi-tasking skills.
  • High degree of confidentiality.
  • High degree of punctuality.
  • Ability to take, interpret, and follow instructions.
  • Client service orientation.
  • Ability to work with staff at all levels of the Company.
  • Committed towards undertaking duties efficiently with a strong attention to detail.
  • Professional personal presentation.
  • Awareness of and ability to work in accordance with Company Policies and Procedures.
  • Negotiation and persuasion.
  • Active listening.
  • Positive attitude.

Other Requirements:

  • A very strong cultural fit with the ITS way (Our core values will be discussed during the interview).
  • Able to pass our online behavior and cognitive assessments.

Compensation:

Pay rates start at $105,000.00 and vary by experience and location.

Benefits:

  • Company-provided laptop.
  • Paid US Holiday.
  • Night Shift Bonus.
  • Paid Time Off (15 Vacation Days per year).
  • Comprehensive Health Plans / HMO (Employee & Dependent/s).
  • Life and Accident Insurance.
  • Accident and Disability Coverage.
  • Company-paid training and certification.
  • Health & Wellness Program.
  • Dental & Vision.
  • Salary Advancement.