Medical Laboratory Support Professional

2 weeks ago

Dallas, Texas, United States QuidelOrtho Full time

We are seeking a skilled Field Application Specialist to join our team in Texas Panhandle. This role is ideal for individuals with a passion for delivering exceptional customer support and driving business growth.

About Us

QuidelOrtho is a world-leading in vitro diagnostics company that combines the strengths of Quidel Corporation and Ortho Clinical Diagnostics. Our mission is to transform the power of diagnostics into a healthier future for all.

The Role

In this role, you will provide technical and sales support to Clinical Laboratory (CL), Transfusion Medicine (TM), and Automation sales within a geographic territory or list of named accounts. You will be responsible for maximizing customer retention rates, identifying menu expansion opportunities, and collaborating with cross-functional teams to achieve business objectives.

Key Responsibilities:

  • Maximize customer retention rates by ensuring customer satisfaction and executing pre-defined customer touch point/call plan
  • Proactively team with Acute Account Manager and Strategic Account Executive to identify and close menu expansion opportunities
  • Drive efficient implementation of new products through deep product knowledge and execution of optimal, standardized Ortho processes
  • Participate in troubleshooting and re-training to address customer issues, as necessary

Requirements:

  • Minimum of 2 years of related experience in a clinical laboratory, transfusion medicine, or equivalent experience
  • Solid Clinical Chemistry market knowledge for the purpose of understanding market forces impacting the business
  • Ability to deliver results while working in a highly independent and fast-paced team environment
  • Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement
  • Advanced verbal and written communication skills

Salary Range:$61,000 - $98,000 per year

Benefits:Comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off, and paid Holidays

Work Environment:Typical outside field-based environment with regular use of hands to finger, handle, or feel and talk or hear

Equal Opportunity:QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals have an opportunity to apply for positions without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic

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