Area Manager
1 month ago
At Maintenance Resources Inc., we are seeking a highly skilled and experienced Area Manager to join our team. As an Area Manager, you will be responsible for managing a portfolio of clients and creating an environment that exceeds their expectations.
Key Responsibilities:
- Develop and maintain long-term relationships with clients
- Liaise between customers and internal teams to ensure prompt and successful execution of services
- Manage and develop client accounts to start and keep favorable positive relationships
- Lead assigned site supervisors, subcontractors, and cleaning crews to meet operational needs
- Communicate effectively with clients, line staff, and supervisors
- Ensure a clean and orderly environment that exceeds expectations
- Actively involved in property management functions, including day-to-day communication and activity
- Train and support staff in implementing policies, procedures, and safety requirements
- Proactively communicate with clients, predicting their needs and taking quick action to prevent complaints or solve them quickly
- Manage equipment and supplies to follow facility budgets and productivity needs
- Schedule special services and complete corresponding work orders to follow accounting department deadlines
- Act as a team leader and confidently hire staff and/or release staff when necessary
- Deeply involved in managing quality control at each facility, providing monthly on-site MRI QMR quality inspections in conjunction with the client site supervisor
- Provide follow-up emails to clients after each meeting
- Create a weekly work plan provided to the direct supervisor
- Manage work orders, training needs, scheduling, and payroll reports
- Work with company software and management tools, including MRI QMR, Paycom, Outlook, Excel, and Word
- Attend scheduled meetings and training sessions with Property Management department leads
- Ability to substitute for absent supervisors and work quickly to fill absent site positions
- Other duties as assigned
Qualifications:
- Requires satisfactory working knowledge of all major areas of building facility and janitorial services
- Minimum of two years of earlier management and training experience
- Minimum of two years of Janitorial experience, supervising crews, systems, and preventative programs
- Two or more years of direct customer service
- Professional and positive customer communication ability
- Professional and neat appearance
- Positive attitude and team player
- Bilingual Spanish/English preferred
- Valid driver's license
- Possess OSHA training certification and/or able to test for the certification
- Ability to pass background checks and drug testing
- Ability to travel by plane
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