Client Service Representative

20 hours ago

Lancaster, Pennsylvania, United States Canon U.S.A., Inc. Full time
About the Role

We are seeking a highly skilled and experienced Client Service Representative to join our team at Canon Solutions America, Inc. As a Client Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction with our products and services.

Main Responsibilities
  • Provide prompt and professional customer service via phone, email, and in-person interactions.
  • Respond to customer inquiries and resolve issues in a timely and effective manner.
  • Collaborate with internal teams to ensure seamless delivery of services and products.
  • Contribute to the development and implementation of customer service strategies and processes.
  • Participate in ongoing training and development to enhance customer service skills and knowledge.
About You

We are looking for a highly motivated and customer-focused individual with excellent communication and problem-solving skills. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.

Requirements:

  • HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
  • Prior experience in a customer service environment.
  • Good computer skills/technical knowledge.
  • Ability to multitask and prioritize in order to meet deadlines.
  • Good customer service and communication skills.
  • Ability to work with minimal supervision.
  • Ability to work OT as needed.
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
  • May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
  • Ability to lift up to 50lbs.
  • Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
About Our Company

Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.

We help drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.

As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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