Honda Service Advisor

4 weeks ago


Port Charlotte, Florida, United States Norm Reeves Auto Group Full time
Job Title: Service Advisor - Honda

Join Norm Reeves Auto Group, a nationally-recognized group of privately-owned retail automotive dealerships, as a Service Advisor - Honda. As a key member of our team, you will be responsible for creating a seamless service experience for our guests, utilizing your exceptional communication skills to bridge the gap between guests and technicians.

Key Responsibilities:
  • Greet customers in a friendly and professional manner, ensuring a positive first impression of our dealership.
  • Consult with customers to understand their service requirements and concerns, accurately documenting their vehicle information and service history.
  • Perform vehicle walk-arounds and inspections to identify maintenance needs and recommend appropriate services based on manufacturer guidelines and customer preferences.
  • Provide clear and detailed explanations of recommended services, including cost estimates and timelines, to help customers make informed decisions.
  • Coordinate service appointments and manage the service schedule to ensure timely completion of work and maximize service department efficiency.
  • Communicate with customers throughout the service process, providing updates on the status of their vehicle and addressing any questions or concerns.
  • Liaise with service technicians and other departments to ensure smooth workflow and resolution of customer issues.
  • Upsell additional services and accessories as appropriate to enhance customer satisfaction and dealership revenue.
Requirements:
  • Previous experience in automotive service advisory or customer service roles, preferably within a dealership environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
  • Strong problem-solving abilities and attention to detail.
  • Knowledge of automotive systems and maintenance requirements.
  • Proficiency in computer systems and software applications related to service management.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Customer-focused mindset with a commitment to delivering exceptional service.
What We Offer:
  • Unlock Your Potential - Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
  • Invest in Yourself - Tuition Reimbursement.
  • Health and Wellness First - Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
  • Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
  • Your Network, Your Success - Employee Referral Bonus Program - Earn While Building a Stronger Team.
  • Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
  • Secure Your Future - Build Wealth with 401k Matching.
  • Smart Savings, Smart Choices - Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.


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