Desktop Support Specialist

1 month ago


Reston, Virginia, United States Infosys Full time
Job Description:

Infosys is seeking a skilled Desktop Support Administrator to join our team. This role requires close collaboration with other engineers and subject matter experts to deliver exceptional IT services.

Key Responsibilities:

  • Evaluate user requests and recommend effective IT solutions
  • Install, configure, and troubleshoot hardware and software
  • Assist with administering corporate infrastructure, including Active Directory and email
  • Perform advanced troubleshooting, system upgrades, and replacements
  • Provide support for operating system drivers, software, and firmware
  • Manage ticket queues and escalate issues to team members
  • Perform housekeeping on IT rooms and setup temporary training rooms
  • Support business changes and ensure involvement in early planning stages
  • Provide support for home connections and work-from-home setups
  • Manage workload and prioritize tasks efficiently
  • Demonstrate high levels of customer care and commitment to quality service

Preferred Qualifications:

  • Excellent communication and client interaction skills
  • Shell scripting experience (Windows PowerShell, Perl, Windows cmd line)
  • Working knowledge of strategic platforms, including Microsoft and security
  • Proficiency in MS Office and related applications
  • Familiarity with Project Management Tools and Processes
  • Experience with Service Now, Windows OS 10, 11
  • Industry standard certifications (MCSA, A+, Network+, CCENT, CCT)

About Us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

Benefits:

  • Competitive pay as a full-time Infosys employee
  • Medical, dental, vision, and life insurance
  • Long-term and short-term disability
  • Health and dependent care reimbursement accounts
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays and paid time off

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.



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