Financial Counselor

3 weeks ago

Vancouver, Washington, United States Rebound Orthopedics & Neurosurgery Full time
Job Description

Rebound Orthopedics & Neurosurgery is a leading healthcare provider in the Portland-Vancouver area, offering a range of sub-specialties including orthopedics, brain and spine care, sports medicine, physiatry, and physical therapy. We are proud to be the team physicians for the Portland Trail Blazers, the Portland Winterhawks, and several collegiate teams, and we celebrate over 50 years of serving the community with a commitment to providing superior service to our patients.

We are seeking a full-time Financial Counselor to join our Business Office Team in Vancouver, WA. The Financial Counselor will support the billing and collection process for Rebound to ensure maximum reimbursement and will be responsible for providing financial counseling to patients throughout various phases of their treatment cycle by counseling on financial options regarding patient balances.

Key Responsibilities:

  • Support an environment that reinforces Rebound's mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality, and Recognition.
  • Respond to patient inquiries according to state and Federal laws or applicable internal policies.
  • Prepare various surgery or procedure estimates for patients and collect deposits.
  • Review financial history to billing cycle start and collect patient responsibility portion of payment.
  • Verify insurance eligibility, coverage, deductibles, and co-payments.
  • Screen all self-pay accounts, as well as high deductible/co-insurance accounts for internal financial payment options.
  • Screen and assist the uninsured and underinsured in obtaining public benefits or other financial sponsorship.
  • Maximize reimbursement through effective collection practices.
  • Ensure proper billing procedures and privacy guidelines are implemented and carried out.
  • Communicate possible problems with departmental supervisor.
  • Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
  • Perform other duties as assigned.

Requirements:

  • High school graduate or equivalent required. College-level accounting or business courses preferred. Additional appropriate education may be substituted for patient service experience or an equivalent combination of education, training, and/or experience.
  • Minimum of two years' experience in a healthcare-related field, physician's office, hospital, or clinic. Experience in the field of collections, customer service, and billing preferred.
  • Knowledge of insurance billing procedures, collection laws, and medical terminology preferred.
  • Excellent communication and public relations skills, both verbal and written.
  • Ability to work both independently and interdependently with staff and team members with limited supervision.
  • Excellent problem-solving and critical thinking skills.
  • Proficient use of computers, including MS Office applications.
  • Must demonstrate an understanding of the principles of service excellence and be able to maintain a professional demeanor and customer service orientation under busy and difficult situations.

We are proud to offer a comprehensive benefits package, including medical, vision, and dental insurance, a 401(k) retirement plan, and paid time off. If you are a motivated and detail-oriented individual who is passionate about providing exceptional patient care, we encourage you to apply for this exciting opportunity.

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