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Service Operations Associate Manager

2 months ago

Phoenix, Arizona, United States Wells Fargo Full time

Role Overview:
As a Customer Service Associate Manager, you will oversee a team of Customer Service Representatives, ensuring they effectively handle both internal and external inquiries, as well as manage complaints and disputes.

Key Responsibilities:
- Supervise and guide Customer Service Representatives in their daily tasks.
- Ensure timely resolution of customer inquiries and issues, maintaining high standards of quality and compliance.
- Identify and implement opportunities for enhancing customer service processes.

Qualifications:
- Proven experience in customer service management.
- Strong leadership and communication skills.
- Ability to foster a positive team environment and drive performance.