HVAC Service Operations Manager
2 weeks ago
Phoenix, AZ 85085
SUMMARY:
We are seeking a dynamic and experienced Service Manager to oversee the day-to-day operations of our service department.
RESPONSIBILITIES:
- Manage the day-to-day operations of the service department, ensuring efficient and effective service delivery.
- Supervise and support technicians in the field, providing assistance with troubleshooting and resolving complex issues.
- Handle dispatching of service calls, ensuring timely response to customer inquiries and requests.
- Manage inventory and supplies, ensuring adequate stock levels for service operations.
- Interact with customers to address inquiries, provide quotes, and ensure high levels of satisfaction.
- Prepare and process proposals, purchase orders, and billing documentation accurately and in a timely manner.
- Oversee maintenance and repair of company vehicles, addressing any issues promptly.
- Lead a team of 5-8 technicians, providing guidance, training, and mentorship as needed.
REQUIREMENTS:
- Minimum of 10 years of field experience in HVAC, with a strong understanding of commercial systems.
- Proficiency in communication and phone skills, with the ability to effectively interact with customers and team members.
- Experience using Microsoft Excel and Outlook for documentation and communication purposes.
- Familiarity with service management software, preferably Service Fusion or similar platforms.
- Strong technical knowledge of HVAC systems ranging from 1 ton to 200 tons.
- Leadership skills to motivate and manage a team of technicians effectively.
- Ability to multitask, prioritize tasks, and adapt to changing priorities in a fast-paced environment.
Preferred Qualifications:
- Previous experience in a supervisory or managerial role within the HVAC industry.
- Certification or licensure in HVAC-related fields.
We value individuals who are passionate about providing exceptional service and are committed to continuous improvement.
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