Customer Service Technician

1 day ago

Greenville, South Carolina, United States D.R. Horton Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Technician to join our team at D.R. Horton, America's Builder. As a Customer Service Technician, you will be responsible for maintaining an elevated level of customer satisfaction among homeowners by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs.

Key Responsibilities
  • Evaluate homeowner repair issues to determine if they are warrantable items
  • Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
  • Perform necessary repairs to homes such as carpentry work, drywall, texture repair, and painting
  • Schedule and manage subcontractors to make designated warranty repairs
  • Ensure all repairs are completed within compliance standards
  • Certify warranty work is completed within contractor obligations
  • Develop and maintain good rapport with subcontractors and homeowners
  • Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
  • Process charge-back documentation and invoices
Requirements
  • High school diploma or general education degree (GED)
  • Three or more years related experience, including carpentry work, drywall, texture repair, and painting
  • Must have a vehicle capable of carrying supplies, valid driver's license, and be willing to drive among designated communities in daytime and nighttime
  • Excel in effective and positive communications
  • Work effectively in high-pressure situations
  • Ability to work independently and be productive without supervision
  • Ability to provide a systematic approach in carrying out assignments
  • Ability to utilize DRH Warranty applications on a smartphone, tablet, or laptop
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral form, or via DRH Warranty applications
  • Proficiency with MS Office and email
  • Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance, and stoop, crouch, or crawl; walk up and down stairs; walk on unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision, and peripheral vision
  • Regular exposure to outside weather conditions, moving mechanical parts, high precarious places, and risk of electrical shock
  • The noise level is generally loud
Preferred Qualifications
  • Prior customer service experience a plus
  • Experience with minor electrical, plumbing, and HVAC repair work preferred
What We Offer
  • Medical, Vision, and Dental
  • 401(K)
  • Employee Stock Purchase Plan
  • Flex Spending Accounts
  • Life Insurance
  • Vacation, Sick, Personal Time, and Company Holidays

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