Customer Service Team Lead

3 weeks ago


Colorado Springs, Colorado, United States Systems Integration Inc Full time

Sys Techology Services, leading provider of contact center infrastructure solutions, seeks a Customer Service Team Lead to oversee daily operations at our Colorado Springs site. As a key member of the management team, you will work closely with Management to ensure optimal staffing levels, service level agreements, and employee development.

This full-time position requires a minimum of 2+ years of call center supervisory experience and proven track record of leading high-performing teams. You will be responsible for conducting weekly coaching sessions and quality inspections to drive business results. A Bachelor's degree in a related field is highly desirable.

In exchange for your expertise, we offer a competitive compensation package, including an estimated annual salary of $68,000-$90,000, based on experience. Additional benefits include paid vacation, 10 paid holidays, and performance-based incentives.

We strive to maintain a positive work environment where employees can grow and develop their skills. If you're passionate about delivering exceptional customer service, we invite you to explore this exciting opportunity.



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