Customer Service Team Lead

3 weeks ago


Colorado Springs, Colorado, United States Dave & Buster Full time
Compensation

$14.42 - $15.42 per hour

About the Role

We are seeking a highly skilled and enthusiastic Captain - Customer Service to join our team at Dave & Buster's. As a key member of our front-of-house staff, you will be responsible for delivering an unparalleled Guest experience through exceptional customer service and ensuring that every interaction with our guests is positive and welcoming.

The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and the ability to multitask in a fast-paced environment. If you have a passion for providing top-notch service and creating memorable experiences for our guests, we encourage you to apply.

Key Responsibilities:

  • Deliver Exceptional Guest Experience: Ensure that every guest interaction is positive and welcoming, exceeding their expectations through attentive and personalized service.
  • Act as Front-Line Ambassador: Represent Dave & Buster's as a friendly and knowledgeable ambassador, answering questions and resolving issues efficiently and effectively.
  • Maintain a Clean and Organized Environment: Maintain the cleanliness and organization of the Viewpoint and Midway areas, ensuring that they are consistently meeting high standards.
  • Assist with Events and Functions: Assist in setting up and breaking down special events, providing game assistance, and ensuring that all areas are clean and organized.

Requirements:

  • Age Requirement: Must be at least 18 years old.
  • Communication Skills: Must be able to read and communicate in English.
  • Dress Code: Must maintain a neat, clean, and professional appearance at all times.


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