Customer Experience Lead

3 days ago


Colorado Springs, Colorado, United States Jacob Morgan-Farmers Insurance Agency Full time

Estimated salary: $65,000 - $85,000 per year.

Job Overview

We are seeking a highly experienced and skilled Customer Service Director to lead our customer service team at the Jacob Morgan-Farmers Insurance Agency. As a key member of our team, you will be responsible for overseeing the daily operations of the customer service department, ensuring that all clients receive exceptional service and support.

Responsibilities
  1. Team Leadership & Development:
  • Manage and mentor a team of customer service representatives, providing coaching and feedback to improve performance and customer satisfaction.
  • Conduct regular team meetings, performance reviews, and training sessions to ensure the team is up-to-date on company products, policies, and customer service best practices.
  • Foster a positive and collaborative team culture, motivating employees to achieve departmental goals and exceed client expectations.

The ideal candidate will have a strong background in customer service within the insurance industry, leadership skills, and a passion for delivering exceptional client experiences.



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