Application Support Specialist
3 weeks ago
**About the Role:**
We are seeking a skilled Application Support Analyst to join our team at AtWork Personnel Services. The successful candidate will be responsible for providing technical and business liaison support between our company and external partners.
The primary focus of this role is to ensure that external partners have the necessary tools and technology to process, manage, and administer insurance policies and claims data effectively. This includes administration of applications and tools, analysis, troubleshooting, testing, and documentation to support internal customers and external business partners.
The ideal candidate will have 3-5 years of experience in IT application, data, and infrastructure, including automation. They will also possess strong analytical skills to identify, triage, and recommend troubleshooting with applications, as well as the ability to develop, test, and execute SQL scripts required to extract data for analysis and testing.
A bachelor's degree in Business Administration or a technical field (CS, Engineering, etc) is preferred. Strong communication and interpersonal skills are essential to discuss technical and business topics with customers. Experience with Microsoft Suite, specifically Word, Excel, Visio, Outlook, and SharePoint, is also a must.
**Key Responsibilities:**
- Administration of applications and tools for external partners
- Perform analysis, troubleshooting, testing, and documentation to support internal customer and external business partners for multiple applications.
- Provide solution and options for reported issues and quality assurance for proposed modifications
- Ensure that the company meets all Service Level Agreements (SLA) and turnaround times.
- Ability to execute SQL scripts, analyze SQL statements, and perform data analysis.
- Monitor weekly data submissions and take corrective action by investigating and developing resolutions, and communicating to all stakeholders
**Benefits and Salary:**
This position comes with an estimated annual salary of $80,000 - $110,000 based on industry standards and location. Benefits include health insurance, retirement plans, paid time off, and opportunities for professional growth and development. AtWork Personnel Services offers a collaborative work environment where employees can thrive and make a meaningful impact in their careers.
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