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Customer Account Resolution Specialist

1 month ago

Dallas, Texas, United States SERVPRO of DuncanvilleDeSoto Full time
Job Overview

We are seeking a skilled Customer Account Resolution Specialist to join our team at SERVPRO of Duncanville/DeSoto. The ideal candidate will be responsible for communicating with customers regarding their accounts, providing exceptional customer service, and negotiating payment plans.

Key Responsibilities
  • Communicate with customers to resolve account discrepancies and negotiate payment plans.
  • Provide professional and courteous customer service to ensure a positive experience.
  • Maintain accurate records of customer accounts and payment history.
  • Ensure compliance with all collection policies and procedures.
Requirements
  • Excellent communication and problem-solving skills.
  • Ability to remain professional and courteous in difficult situations.
  • Strong customer service skills.