Director, Fraud Prevention Policy

3 weeks ago

Chesapeake, Virginia, United States USAA Full time
USAA is seeking a highly skilled DIRECTOR, FRAUD PREVENTION POLICY to join our team. As a key member of the Bank Fraud Operations Group, you will be responsible for directing staff and initiatives that support fraud risk management programs. This includes governance support, fraud risk oversight, fraud risk management infrastructure development, fraud risk identification, quantification, aggregation, and emerging fraud risks. You will oversee the review of fraud risk management requirements, including analysis of business impact and operational risk assessments for enacted fraud laws and regulations. You will also recommend company actions to ensure regulatory compliance. Additionally, you will partner with key stakeholders in the business and oversee the ongoing supervision of activities, including fraud risk management assessments, identification and evaluation of control effectiveness and control failures, facilitation of fraud remediation, market conduct exams, and monitoring the first line of defense business controls to minimize fraud exposure and strengthen the overall control environment. You will also provide fraud risk management subject matter expertise for the enterprise, line of business or staff agency programs, projects, processes, and product initiatives. Furthermore, you will review, communicate, and recommend the development of fraud risk management policies and procedures in partnership with the enterprise Fraud Governance executive and senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements. You will also provide counsel to business unit managers on fraud-related issues to ensure they are considering fraud implications. You will coordinate with other functional area, company, or staff agency compliance subject matter experts to ensure consistent fraud risk management programs and procedures are in place and in alignment with risk and compliance policies and procedures. You will be responsible for regular reporting on the status of fraud activities and alerting senior management to potential fraud risks, compliance issues, and operational inefficiencies. You will also build and oversee a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. You will ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. The ideal candidate will have 8 years of operations experience in a relevant functional area, including financial services, fraud, AML, compliance, risk, audit, third-party risk management, or other related operational areas that support fraud risk management initiatives within the business. They will also have 6 years of fraud, compliance, risk, audit, or regulatory-related experience with significant accountability for projects, programs, processes, or policies. Additionally, they will have 3 years of direct team lead or management experience. They will have experience researching, designing, and implementing fraud, compliance, risk, or regulatory matters. They will also have expert knowledge of relevant regulatory compliance, industry regulations, and regulatory data sources. They will be familiar with PCI, REG CC, REG E, UCC, FCRA, BSA/AML, Elder Financial Exploitation guidance, and OCC Fraud Risk Management. The successful candidate will be able to implement data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end-user experiences to drive KPI/KRIs. They will develop best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions. They will collaborate with and influence Digital or Technology product managers, developers, vendors, designers, and other stakeholders to ensure successful product strategies and product/feature launches. They will ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. They will have experience developing, implementing, and managing internal fraud or associate monitoring programs. They will have a track record of successful issue management and partnership with business controls and oversight functions. They will have fraud and/or AML investigations background with experience across bank and insurance products. They will also have US military experience through military service or a military spouse/domestic partner. The compensation for this position will be competitive, and employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The benefits package includes comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status, or other status protected by law.

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