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Practice Director

1 month ago

Chesapeake, Virginia, United States Eastern Virginia Ear, Nose & Throat Specialists Full time
Job Overview

Eastern Virginia Ear, Nose & Throat Specialists is seeking a seasoned Practice Director to oversee the day-to-day operations of our mid-sized ENT practice. This role provides strategic leadership and oversight of staff, customer service, risk management, and compliance.

Key Responsibilities
  • Supervise and develop non-provider staff to ensure efficient operations and high-quality patient care.
  • Create and maintain employee schedules, reviewing and approving staffing model changes as needed.
  • Establish collaborative relationships with providers and ensure staff compliance with company policies and procedures.
  • Effectively communicate new policies and workflows, ensuring proper implementation and adherence.
  • Monitor office activity and patient flow to optimize efficiency and reduce wait times.
  • Participate in monthly management meetings to discuss operational and financial performance.
  • Investigate and resolve patient and staff complaints in a timely manner.
  • Maintain a positive work environment that fosters employee engagement and retention.
  • Support staff communication through regular meetings and ensure prompt resolution of operational issues.
Requirements
  • 3-5+ years of management experience in a healthcare setting.