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Patient Access Specialist I

2 months ago

Canton, United States Cleveland Clinic Full time

About Cleveland Clinic's Mercy Hospital:
Mercy Hospital is a part of the Cleveland Clinic Health System, recognized for its advanced research, cutting-edge technology, and exceptional patient care. With 476 beds and a diverse range of medical specialties, we serve the communities in and around Stark County.

Role Overview:
The Patient Access Representative plays a crucial role in the patient access process, ensuring a seamless experience for patients upon their arrival. This position involves direct interaction with patients to gather essential financial, insurance, medical, and demographic information, facilitating their registration.

Key Responsibilities:
- Conduct face-to-face interviews to collect accurate demographic and insurance details.
- Cross-train in various Patient Access areas, including Front Desk, Admitting Office, and Cashier.
- Maintain high productivity and quality standards.
- Serve as a Super User and assist in training new team members.
- Provide registration and cash collection access using Epic software.
- Perform additional duties as assigned.

Qualifications:
- High school diploma or equivalent required.
- Minimum of 2 years of experience in a customer-facing role.
- Strong communication, organizational, and interpersonal skills.
- Ability to multi-task and remain composed in a fast-paced environment.

Physical Requirements:
- Ability to communicate effectively and perform tasks in a stationary position for extended periods.
- Capability to handle physical records and operate office equipment.

Benefits:
Cleveland Clinic offers comprehensive benefits that support your health, well-being, and future career growth. We prioritize our caregivers, treating them as family and fostering a supportive work environment.