Director of Food and Beverage Services

1 day ago


Gurnee, Illinois, United States Great Wolf Lodge Full time
About the Role:
We are currently hiring for a Director, Merchandise Planning to lead our food and beverage operations at Great Wolf Lodge. In this role, you will be responsible for overseeing the management of all operational teams, concepts, and performance aspects within the lodge.

You will work closely with cross-functional teams to drive business output and profitability through sales growth, guest capture optimization, average check management, and cost control. Your expertise in managing efficient and effective food and beverage operations, services, and programs will be crucial in meeting our financial objectives and maintaining high standards of quality, cleanliness, and customer satisfaction.

Key Responsibilities:
  • Establish procedures and manage consistency for delivery of food and beverage service operations that meet all goals related to budgets and KPI matrices.
  • Strategically and tactically drive business output and profitability: food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management.
  • Maintain accurate and up-to-date operations documentation for all food and beverage service areas.
  • Ensure compliance and highest standards of all food safety, sanitation, and HACCP codes, requirements, regulations, company policy, and laws.


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