Quality Assurance Manager
4 weeks ago
Prysmian Group, a leading global player in the energy and telecom cable systems industry, is seeking a highly skilled Quality Assurance Manager to join our team.
About the Role
The Quality Assurance Manager will be responsible for leading corporate, local site, and regulatory quality initiatives and processes. This includes developing quality standards for raw materials, in-process products, and finished products, as well as designing new measures, tests, and procedures to ensure these standards are met.
Key Responsibilities
- Quality Documentation and Monitoring: Review and ensure accuracy, completeness, and up-to-dateness of quality documentation.
- Product Conformity Verification: Conduct tests and controls to verify product conformity, from incoming inspection to final testing.
- Process Improvement: Analyze processes to identify areas for improvement and ensure RTFT (Right the First Time) goals are achieved.
- Customer Visits and Audits: Manage customer visits and audits, and lead customer claims management and resolution.
- Technical Expertise: Provide technical expertise and support on quality matters to operations, interpreting regulatory regulations and issuing technical reports.
- Employee Training and Development: Provide mentoring, coaching, counseling, and training to employees on quality matters.
- Continuous Improvement: Initiate and drive continuous improvement projects, activities, and programs as a result of risk assessments.
- Vendor Management: Liaise with external vendors, contractors, or suppliers to ensure their products or services meet quality standards.
- Manufacturing Procedures: Develop and maintain manufacturing procedures, distribute and revise procedures, and participate in training.
- Product Knowledge: Understand product characteristics, tolerances, surface finish, production speed, customer performance, etc.
- Supplier Performance Monitoring: Monitor external provider performance and collaborate with suppliers to improve quality and performance.
- Customer Interaction: Interact with customers, sales, factory, and field employees to ensure product compliance and continuous improvement.
- Kaizen Management: Organize and manage multidisciplinary Kaizens of continuous improvement.
- Product Quality Issues: Manage product quality issues, including customer complaints and feedback, production inspection procedures, final inspection, root cause analysis, and corrective action management.
- Field Failure Investigations: Participate in and/or lead field failure investigations on cable, cable system components, terminations, splices, and link boxes.
Requirements
- International Quality Requirements: Working knowledge of international and market-specific quality requirements, including ISO 9001, UL, and CSA.
- Organizational and Planning Skills: Strong organizational and planning skills.
- Analytical and Problem-Solving Skills: Excellent analytical and problem-solving skills.
- Language Skills: Fluent in English.
- Continuous Improvement Tools: Strong understanding of continuous improvement tools, such as Lean and/or 6 Sigma certification.
- Computer Applications: Proficient with Excel, PowerPoint, Word, and other standard computer applications.
- Interpersonal and Communication Skills: Excellent interpersonal and communication skills, able to interact with all levels in the organization.
- Technical Understanding: Technical understanding of voltage cables and/or systems.
Education and Experience
- Bachelor's Degree: Bachelor's degree in engineering or other related field.
- Quality Experience: 3 years of direct quality experience, including quality engineering, root cause evaluation, standards and procedural development, auditing, and training.
- Leadership Experience: 2-3 years of leading teams and processes.
- Manufacturing Experience: Experience in a manufacturing environment, preferably in a supervisory role.
Work Environment and Physical Demands
- Manufacturing Environment: Works out of a normal manufacturing environment with standard office equipment available.
- Physical Demands: Will be required to sit, bend, kneel, squat, use keyboard, read, write, and speak fluently.
- Work Environment: Employee will be required to work productively and cooperatively in a high-volume, fast-paced, highly pressured environment and be able to respond efficiently and courteously to unanticipated problems and crisis.
- Travel: Travel within the US may be required.
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