Restaurant Operations Manager
2 months ago
Job Summary:
We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Taco Bell. As a key member of our management team, you will be responsible for supporting the Restaurant General Manager in the day-to-day operations of the restaurant, ensuring that all company standards are met, and providing guidance to team members to achieve exceptional customer satisfaction.
Key Responsibilities:
- Develop People:
- Assist with recruitment, hiring, and conducting new hire orientation to ensure a smooth onboarding process.
- Collaborate with the Restaurant General Manager to create and manage training plans for each team member, ensuring they have the necessary skills to excel in their roles.
- Monitor and ensure that all team members complete online and on-the-job training programs in a timely manner.
- Schedule and deploy the team to promote development while meeting all business needs.
- Resolve employee conflicts and promote a positive culture within the restaurant.
- Ensure team members are following food safety, quality, and accuracy for orders.
- Ensure a comfortable working environment for everyone.
- Provide feedback to the Restaurant General Manager on team members' performance.
- Customer Satisfaction:
- Deliver superior service and maximize customer satisfaction by ensuring that all customer complaints are resolved quickly and positively.
- Assist the Restaurant General Manager in promoting the brand in the local community through word-of-mouth and restaurant events.
- Develop the Business:
- Assist the Restaurant General Manager in meeting restaurant budget and financial plans.
- Assist with inventory and product orders according to the budget.
- Ensure compliance with sanitation and safety regulations.
- Perform other duties as assigned.
Requirements:
- High School Diploma or GED, College degree or equivalent Taco Bell/industry experience preferred.
- 1-3 years supervisory experience in either a food service or retail environment, including Profit and Loss responsibility.
- Basic Microsoft Office skills preferred.
- Must have reliable transportation to complete banking and business requirements.
- Basic business math and accounting skills required.
- Strong analytical/decision-making skills.
- Able to stock shelves and coolers.
- Able to occasionally lift up to 50 lbs.
- Able to complete cleaning tasks that include stooping, pushing/pulling up to 20 lbs.
- Able to tolerate standing, walking, and stooping during 80% of shift time.
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