Director of Quality Assurance

2 days ago

Prairie du Sac, Wisconsin, United States Culver's Full time
Culver's Director of Quality Assurance

Culver's is seeking a highly skilled Director of Quality Assurance to lead the development and implementation of effective quality assurance strategies and practices across all food and beverage products and materials. This role is responsible for providing the highest level of quality assurance services and approaches for Culver's by working with franchisees, suppliers, and internal team members.

Key Responsibilities:
  • Own Food Safety Standards: Set and communicate food safety standards with Culver's suppliers, ensuring alignment with regulatory requirements.
  • Supplier Relationship Management: Own the relationship with all suppliers on matters of communicated quality expectation and topics, cultivating relationships with designated suppliers to ensure understanding and alignment in desired quality outcomes and requirements.
  • Quality Assurance and Food Safety: Communicate and reinforce quality assurance and food safety standards across a wide range of food categories from raw material sourcing, conversion, and all handling/transportation stages with both external and internal audiences.
  • Compliance and Audits: Represent the brand and reinforce quality standards through supplier visits or audits, leading team to conduct supplier QA facility visits to monitor and audit safety issues.
  • Sensory Evaluation: Conduct sensory evaluation of core and new products to uphold quality standards and brand image, working with the Menu Development Team to ensure quality standards are met.
  • Product Recalls: Initiate and lead through risk assessment and collaborate to determine risk severity, leading/Managing the recall/withdrawal process by engaging all key stakeholders to protect the brand.
  • Food Service Incident Management: Lead and refine the execution of the Food Service Incident Management (FSIM) Quality Reporting Tool and Process, leveraging data to inform the category team of quality issues and share reporting outcomes with suppliers on quality performance.
  • Team Leadership: Lead and develop team members, employing successful communication and coaching to enable individual and team success and engagement.
Requirements:
  • Bachelor's Degree in Food Science, Supply Chain/Logistics or related field, Master's Degree preferred.
  • 10+ years related experience, including implementing and maintaining a Quality Management System (QMS) and audit experience using USDA, BRC, and FDA standards and regulations.
  • 5+ years' experience supervising others.
  • Able to travel 30-40% of the time.
What We Offer:

Culver's offers a competitive salary range of $140,000-$160,000 commensurate with experience, as well as a hybrid work model and flexible work hours with the added benefit of restoration Fridays. Join our team in our beautiful Support Center in Prairie du Sac, Wisconsin, right on the Wisconsin River, just a short drive from Madison.

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