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Client Support Representative

2 months ago


Columbia, South Carolina, United States Cool Care Heating, Air, Plumbing & Refrigeration Full time
Position Overview

*** PLEASE DO NOT CALL OUR OFFICE DIRECTLY ***

Cool Care Heating, Air, Plumbing & Refrigeration is a reputable family-owned business that has been serving the Columbia community for over two decades. Our commitment to providing exceptional service has established us as a trusted name in the industry.

We are currently seeking a skilled Customer Service Specialist to enhance our dedicated team.

What We Provide:

  • Paid holidays and vacation time
  • Medical coverage with a 75% contribution from the company
  • Options for supplemental insurance
  • Opportunities for professional growth
  • Events to recognize employee contributions

Work Schedule: Monday to Friday, 9:00 am - 5:30 pm

Compensation: $22.00 per hour based on experience

Essential Qualifications:

  • High school diploma or equivalent
  • A minimum of 2 years of experience in HVAC or a related field (such as plumbing, construction, or electrical work)
  • Strong computer skills and customer service expertise
  • Excellent phone communication skills
  • Ability to manage multiple tasks and maintain organization in a dynamic environment

Preferred Qualifications:

  • At least 1 year of experience in dispatching
  • Familiarity with the HVAC sector
  • Experience in scheduling for HVAC technicians, plumbers, or electricians