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Chief Hospitality Officer
2 months ago
Position Type:
Full-time
Overview:
The General Manager at Gravity Haus is tasked with overseeing the comprehensive management and operational excellence of the hotel. This role is pivotal in ensuring the financial viability and operational integrity of all hotel activities. Responsibilities include recruiting and developing staff, maintaining property standards, ensuring exceptional guest services, and managing food and beverage operations. The General Manager also serves as the representative of the hotel and the brand in interactions with local businesses, industry stakeholders, and government entities. A proactive and positive mindset is essential for success in this role, as is a commitment to the overall administration and operational success of the hotel.
Key Responsibilities:
- Lead and manage the entire team, ensuring high performance in all areas including Dryland and Haus Quiver operations.
- Drive local membership growth and retention, while enhancing guest satisfaction and quality of events.
- Maintain established cost and revenue targets, with a focus on key performance indicators (KPIs).
- Foster a challenging yet rewarding work environment that encourages multitasking and prioritization.
- Exhibit exceptional organizational skills and attention to detail in all aspects of hotel management.
Ideal Candidate:
The ideal candidate will be a dynamic leader with a strong entrepreneurial spirit, dedicated to delivering outstanding customer experiences. They will possess:
- Strong communication skills, both verbal and written.
- Excellent organizational and time management abilities.
- A commitment to outdoor recreation and wellness.
- Proven leadership skills and a track record of exceptional customer service.
- The ability to adapt to changing environments and manage competing demands effectively.
Core Values:
The General Manager will embody the core values of Gravity Haus, which include:
- Continuous Growth: Inspire team members to expand their knowledge and skills.
- Team Collaboration: Foster a supportive and inclusive work environment.
- Exceptional Experiences: Commit to providing memorable moments for guests and team members alike.
- Dedication: Exhibit a strong work ethic and a hands-on approach to management.
- Environmental Responsibility: Strive to minimize the ecological footprint of hotel operations.
Qualifications:
- 7+ years of experience in hospitality leadership.
- Preferred college degree or equivalent work experience.
- Proficiency in MS Office and Google Workspace.
Physical Requirements:
The role involves a dynamic work environment with periods of sitting and active engagement throughout the property. Flexibility in scheduling, including nights and weekends, is essential.