IT Support Specialist
1 week ago
The Salvation Army is a global organization that serves as an evangelical segment of the universal Christian Church, driven by the teachings of the Bible and motivated by divine love.
Our mission is to spread the gospel of Jesus Christ while addressing human needs in His name, without any form of discrimination.
As the largest non-governmental provider of social services in the United States, we assist over 30 million individuals annually in overcoming challenges such as poverty, homelessness, addiction, and economic hardship through a diverse array of programs and services.
This non-exempt role reports directly to the Service Desk Supervisor and entails providing technical support for users and systems (both hardware and software) within the designated territory.
The position of Service Desk Technician, based in the Northern New England Division Office, requires approximately 35 hours of work per week and may offer a hybrid work arrangement.
The Service Desk Technician will be tasked with delivering technical assistance and support to end-users, troubleshooting IT issues, and ensuring the efficient operation of The Salvation Army's IT systems. This includes:
- In-depth troubleshooting and analysis of system logs using advanced diagnostic tools.
- Providing exceptional customer service, along with strong communication and organizational skills.
- Possessing a solid understanding of PCs, Macs, mobile devices, and related peripherals.
- Prioritizing responsibilities with keen attention to detail.
Specific duties include, but are not limited to:
- Technical support for desktop and laptop computers, printers, and peripheral devices.
- Client-side network troubleshooting and Office365 client support.
- Managing communications systems, including content systems, MS Teams, and Outlook email.
- Installing and configuring approved applications and software.
- Processing supervisory approvals for modifications to Active Directory entries and user configurations.
- Providing mobile device support and facilitating client remote access.
- Acting as a Subject Matter Expert, offering guidance to IT colleagues.
- Identifying root causes of recurring issues and implementing preventive measures.
- Collaborating with other IT teams to resolve complex cross-functional issues.
- Contributing to the knowledge base by creating and updating technical documentation and troubleshooting guides.
- Reviewing hardware and software requirements for users and making recommendations.
- Planning and executing system upgrades, software deployments, and infrastructure changes, including testing and documentation.
- Staying informed about the latest technologies and industry best practices.
- Performing additional duties as assigned.
Applicants should possess an Associate's degree (A.A.) or equivalent from a two-year college or technical school, along with a minimum of 5 years of experience in the Information Technology field.
A+ Certification and Network+ Certification or equivalent experience are required.
What We OfferWe provide a comprehensive benefits package, including:
- Generous Medical, Dental, and Vision Benefits
- TSA paid Life Insurance for Employees
- Additional life insurance options
- Paid Time Off – Vacation, Sick, Personal days
- 403(b) retirement savings plan
- Non-contributory Pension Plan
- Professional Development and Education Assistance
- Federal holidays
- Opportunities to give back and support our communities
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.
-
Team Support Specialist
1 week ago
Portland, Maine, United States Hope Community Support Service Full timeTeam Support Specialist RoleOverview:The Team Support Specialist at Hope Community Support Services LLC plays an essential role in delivering assistance, training, and advocacy for individuals with developmental challenges.Key Responsibilities:Provide coaching and training to team membersOrganize and lead planning and staff meetingsRelay program and...
-
Technical Support Analyst
1 week ago
Portland, Maine, United States Nationwide IT Services Full timeJob OverviewThe IT Support Specialist plays a crucial role in delivering exceptional technical assistance to our clients. This position is tailored for individuals with a robust background in information technology and a passion for customer service.Professional Experience:At least six (6) years of progressive experience in Information Processing, with a...
-
IT Helpdesk Specialist
1 week ago
Portland, Maine, United States Nationwide IT Services Full timeJob OverviewWe are seeking a dedicated IT Support Specialist to join our team at Nationwide IT Services. This role is essential in providing technical assistance and support to our users.Professional Experience:At least six (6) years of progressive experience in Information Processing, with a minimum of three (3) years specializing in this field.Hands-on...
-
Autism Support Specialist
2 weeks ago
Portland, Maine, United States The Center For Autism And Related Disorders, Inc. Full timeBecome a Part of Our Dedicated Team at the Center for Autism and Related DisordersThe Center for Autism and Related Disorders (CARD) is a premier organization committed to providing exceptional care for individuals diagnosed with autism spectrum disorder. We are seeking enthusiastic Autism Support Specialists to enhance our team. As an Autism Support...
-
IT Support Specialist
3 days ago
Portland, Maine, United States Kolomolo Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Kolomolo. As a 2nd line IT Support Agent, you will be responsible for providing technical support to our clients, troubleshooting and resolving complex IT issues, and escalating issues to the 3rd line as needed.Key ResponsibilitiesProvide 2nd line technical support,...
-
IT Support Specialist
3 days ago
Portland, Maine, United States Velocity Innovations Full timeWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Velocity Innovations. As a Junior IT Professional, you will play a key role in supporting our IT infrastructure and ensuring the smooth operation of our systems.Key Responsibilities:Network Configuration: You will be responsible for configuring firewall appliances and...
-
Medical Support Specialist
18 hours ago
Portland, Maine, United States The Vascular Care Group Full timeAbout The Vascular Care GroupWe are a leading provider of vascular medical services, dedicated to delivering exceptional patient care and support.Job SummaryWe are seeking a highly skilled and compassionate Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing administrative and clinical support...
-
Technical Support Specialist
3 days ago
Portland, Maine, United States Kolomolo Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Kolomolo. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, observing alarms, troubleshooting, and handling calls and service requests.Key ResponsibilitiesProvide 1st line technical support, observing...
-
Pharmacy Order Management Specialist
2 weeks ago
Portland, Maine, United States HealthCare Support Full timePosition Overview:HealthCare Support is currently seeking a dedicated Pharmacy Order Management Specialist to join our team. This role is essential in ensuring the accurate processing of medication orders within our pharmacy operations.Key Responsibilities:Efficiently triage, interpret, and enter medication orders into our computerized system while adhering...
-
Educational Support Specialist III
2 weeks ago
Portland, Maine, United States Spurwink Services Full timeBecome a Part of Spurwink as an Educational Support Specialist IIIAre you driven by a desire to empower students and assist them in navigating their educational paths? Spurwink is seeking committed professionals to fill the role of Educational Support Specialist III in our specialized learning environments. Work in partnership with educators, assist students...
-
Residential Support Specialist
2 weeks ago
Portland, Maine, United States Shalom House Full timePosition OverviewThe Residential Support Specialist plays a crucial role in the long-term care of individuals experiencing severe and persistent mental health challenges. This position entails the comprehensive management of client documentation, scheduling, and the execution of tailored treatment strategies.The Residential Support Specialist is tasked with...
-
Residential Support Specialist
2 weeks ago
Portland, Maine, United States Shalom House Full timePosition OverviewThe Residential Support Specialist plays a crucial role in the comprehensive management of clients facing severe and persistent mental health challenges. This position entails overseeing the client's documentation, scheduling appointments, and guiding the execution of individualized treatment plans.Key Responsibilities:Maintain regular...
-
IT Support Specialist
2 weeks ago
Portland, Maine, United States The Salvation Army Full timePosition OverviewThe Salvation Army is a global organization that is part of the universal Christian Church, driven by a mission to share the gospel of Jesus Christ and address human needs without discrimination. We are recognized as the largest non-governmental provider of social services in the United States, assisting over 30 million individuals annually...
-
Healthcare Support Specialist
2 weeks ago
Portland, Maine, United States MaineHealth Full timePosition OverviewAs a Healthcare Support Specialist at MaineHealth, you will play a vital role in patient care under the guidance of Registered Professional Nurses. Your responsibilities will encompass a variety of essential service duties and technical tasks that are crucial for maintaining the well-being of our patients.Key ResponsibilitiesVital Signs...
-
Educational Support Specialist
1 week ago
Portland, Maine, United States Spurwink Services Full time**Become a Valued Member of Our Educational Team at Spurwink Services**We are seeking a dedicated and compassionate individual to join our team as an Educational Support Specialist. In this role, you will have the opportunity to make a positive impact on the lives of students with special needs.**Key Responsibilities:**Collaborate with teachers and other...
-
Clinical Support Specialist
2 days ago
Portland, Maine, United States Spurwink Services Full timeJob OverviewSpurwink Services is seeking a highly organized and skilled Clinical Support Specialist to join our team. This role is a critical part of our clinical model implementation and requires a strong background in clinical skills.Key Responsibilities:Conduct comprehensive psychiatric/crisis assessments for individuals aged 14 and aboveProvide support...
-
Foster Care Support Specialist
1 week ago
Portland, Maine, United States Spurwink Services Full timeJob OverviewSpurwink Services is seeking a dedicated Treatment Foster Care Support Specialist to contribute to our mission. As a nationally accredited non-profit organization, we offer a comprehensive range of mental health and educational services tailored for children, adolescents, adults, and families. Our Treatment Foster Care Program is committed to...
-
Behavioral Support Specialist
4 days ago
Portland, Maine, United States Amergis Full timeAbout the RoleAmergis is seeking a skilled Behavioral Support Specialist to provide behavioral support services in a school setting. As a key member of our team, you will play a vital role in supporting students with behavioral challenges.Key ResponsibilitiesProvide personal care and behavioral assistance/interventions to assigned students.Assist students...
-
Customer Support and Ticketing Specialist
2 weeks ago
Portland, Maine, United States Concord Coach Lines Full timeConcord Coach Lines - Customer Support and Ticketing SpecialistConcord Coach Lines is in search of a dedicated part-time Customer Support and Ticketing Specialist to join our team at the Portland terminal. This role offers a flexible schedule of 25-30 hours per week, primarily during the weekend. New employees will receive comprehensive training and can...
-
Support Specialist in Recovery Services
1 week ago
Portland, Maine, United States Spurwink Services Full timeJoin Spurwink Services as a Support Specialist in RecoveryAre you seeking a fulfilling career that values your contributions and offers a healthy work-life balance? Spurwink Services is on the lookout for passionate individuals to fill the role of Support Specialist in Recovery, where you can make a meaningful difference in the lives of others.Attractive...