Business Systems Analyst

2 weeks ago


Lansing, Michigan, United States Zenfreed, LLC Full time
Job Summary

Zenfreed, LLC is seeking a highly skilled Business Analyst to join our team. As a Business Analyst, you will be responsible for gathering business and technical requirements, consulting with Subject Matter Experts, and facilitating meetings with clients to gather requirements for all IT solutions.

Key Responsibilities
  • Receive, process, and present data and information regarding Service Requests.
  • Consult SMEs on tasks required to complete integrated projects for Telecommunication services.
  • Manage multiple projects based on Agency assignments.
  • Facilitate meetings with clients to gather requirements and identify impacted business processes.
  • Obtain and report business and technical requirements.
  • Facilitate review sessions to discuss projects.
  • Provide excellent customer and communication service skills.
  • Work with multiple network platforms, including WAN, MLAN, WLAN, Security, Voice, and Videoconferencing.
  • Disseminate information effectively to technical teams, customers, and technical managers.
Requirements
  • 5+ years of experience dealing with customers.
  • Experience with Remedy/Helix, working within a Telecommunications environment, and in a large Enterprise setting.
  • Work experience with multiple network platforms and working with multiple network lines of service.
  • Experience with Microsoft Project and Excel.
Desired Skills
  • Experience with DevOPs.
  • Experience with Clarity.
Minimum Education
  • Bachelor's Degree.
Location
  • Local candidates are strongly preferred, or non-local candidates must be willing to relocate at their own expense.
  • The position is a hybrid schedule with no remote-only option.
  • Working hours are Monday-Friday, approximately 8:00 a.m. to 5:00 p.m.
Additional Requirements
  • Must be authorized to work in the United States.
  • Must undergo a background check and drug screening for employment.
Employment Terms
  • This is a W2 position.
  • 40 hours per week.
  • HYBRID schedule with no remote-only option.


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