Business Systems Analyst

18 hours ago


Lansing, Michigan, United States State of Michigan Full time
About the Role

We are seeking a highly skilled Business Analyst to join our team at the State of Michigan. As a Business Analyst, you will play a critical role in supporting the Comprehensive Child Welfare Information System (CCWIS) in the Department of Health and Human Services (DHHS) Child Welfare & Child Support Services Area.

Key Responsibilities
  • Determine solutions to complex technical requests as part of the Customer Service Team.
  • Perform complete, beginning-to-end, coordination of incoming technical problems and service requests.
  • Analyze, gather requirements, research, troubleshoot, set up/coordinating work requests, and lead ongoing customer interaction in all capacities (meetings, status updates, testing, and follow-up).
  • Collaborate with agency clients, teams (including Development, Web, Database, Quality Assurance, Business Analysts, Client Specialist, Infrastructure, Field Services, Business), and software and hardware vendors.
  • Regularly exercise a high level of customer service skills, work independently, and with others.
Requirements
  • Bachelor's degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management, or mathematics.
  • Or an associate's degree with 16 semester (24 term) credits in one or a combination of the following: computer science, data processing, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics; and at least 2 years of experience as an application programmer, computer operator, or information technology technician.
  • Or at least an educational level typically acquired through the completion of high school, and at least 4 years of experience as an application programmer, computer operator, information technology technician, or at least four years (8,320 hours) of experience as an Information Technology Student Assistant.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.
How to Apply

To be considered for this position, please submit your application online via NEOGOV. Please attach a resume, cover letter, and any relevant certifications or transcripts. We look forward to hearing from you



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