Client Services Leadership Role

1 day ago


Mount Laurel, New Jersey, United States Association Headquarters Full time
About the Role:
This senior leadership position offers an estimated annual salary of $125,000. As a Director of Client Services and Engagement at Association Headquarters, you will oversee Account Executives to provide exceptional client services and engagement. The ideal candidate will have a strong background in client relationship management and account development.

Responsibilities:
  1. Lead and manage assigned Account Executives to ensure delivery of exceptional client services and engagement.
  2. Collaborate with cross-functional teams to ensure seamless service delivery and resolution of client issues.
  3. Develop and implement comprehensive client engagement strategies aligned with company goals.
  4. Serve as a primary relationship manager for key clients, providing proactive solutions and identifying opportunities for service improvement and innovation.

Qualifications:
  • A minimum of 10 years of related industry experience.
  • A bachelor's degree.
  • Strong leadership and communication skills, strategic thinking, problem-solving, and organizational skills.
  • Proven ability to build and nurture client relationships, analyze data, and develop actionable insights.
  • Emotional agility, able to work well with a wide variety of personalities and roles.


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