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Senior Manager, Business Strategy
2 months ago
We are seeking a highly skilled Senior Manager, Business Strategy - Identity Customer Experience to join our Customer Digital Identity team at Walmart. This is a critical role that will drive the development of our customer identity experience strategy, ensuring a seamless and consistent digital view of customers' relationships with Walmart.
Key Responsibilities- Develop Customer Identity Experience Strategy: Collaborate with the Identity CX team and stakeholders to build a vision and strategy for identity-experience related initiatives, translating the strategy into actionable and aligned-upon initiatives to drive CDI and partners' goals.
- Coordinate Roadmap Alignment: Refine use cases, customer value propositions, and build business cases to prioritize initiatives, ensuring alignment with business objectives.
- Drive Adoption for Omnichannel Identity CX: Initiate and design customer research to seek relevant insights into shopping behavior, payment, and identification preferences, develop and implement go-to-market strategies for new customer data and identity products, and evaluate the effectiveness of adoption across the team's initiatives.
- Execute Initiatives with Internal Partners: Lead the end-to-end execution of Identity CX initiatives, including developing business reviews, initiating and engaging cross-functional stakeholders, designing experiments, and facilitating expansion and rollout.
- Education: Bachelor's degree in Business, Statistics, Social Science, Communications, or related field.
- Experience: 8+ years of professional experience, with a mix of experiences in retail consulting, product strategy/product marketing, and go-to-market strategy and launching new initiatives in a store environment.
- Skills: Strong ability to influence internal stakeholders, proven experience in executing successful initiatives, and a track record of driving adoption of digital products.
Walmart is a leading retailer that offers a wide range of benefits to its employees, including competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. We offer health benefits, financial benefits, paid time off, and other benefits that meet or exceed the requirements of paid sick leave laws, where applicable.
Additional CompensationAdditional compensation includes annual or quarterly performance bonuses, and for certain positions, may also include stock.
