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Custodial Operations Manager

2 months ago

Charleston, West Virginia, United States ABM Industries Full time
About the Role

As a Custodial Operations Manager at ABM Industries, you will be responsible for overseeing the day-to-day operations of contracted services at a building or campus. This role requires strong leadership and organizational skills to lead operational and administrative activities while maintaining effective cost control measures.

Key Responsibilities
  • Lead a team of professional employees and supervisors to implement process changes and improve operational efficiency.
  • Establish and maintain strong client relationships with assigned accounts.
  • Identify areas of opportunity and develop strategies to improve service delivery and quality standards.
  • Recruit, manage, and lead a team of employees to meet department, facility, and contractual needs.
  • Perform daily quality control inspections to ensure quality standards are met or exceeded.
  • Adapt departmental plans and priorities to respond to operational challenges.
  • Perform time studies to optimize operational tasks, schedules, and staff allocation.
  • Look for opportunities to increase revenue by providing additional or periodic services to clients.
  • Drive performance management through performance reviews, coaching, and directing staff.
Requirements
  • Bachelor's degree or equivalent experience.
  • 3-5 years of experience, including 2 years of supervisory experience.
  • Working knowledge of OSHA safety standards and regulations.
  • Ability to grow strong relationships across all levels of the organization.
  • Ability to work through ambiguity and maintain composure in a variety of situations.
  • Passion for excellence backed by a track record of accountability, collaboration, and integrity.
  • Ability to effectively lead a staff of direct reports.
  • Exceptional verbal and written communication, interpersonal, consultative, and negotiation skills.
About ABM Industries

ABM Industries is one of the world's largest providers of facility services and solutions. We are a driving force for a cleaner, healthier, and more sustainable world, providing essential services and forward-looking performance solutions that improve the spaces and places that matter most.