Banquet Team Lead

4 weeks ago


Montgomery, Alabama, United States PCH Hotels And Resorts, Inc. Full time
Banquet Captain Job Description

As a member of our hospitality team, the Banquet Captain plays a crucial role in ensuring the success of our banquet events. This position requires strong leadership and communication skills, as well as the ability to multitask and prioritize tasks effectively.

Key Responsibilities:
  • Collaborate with the Banquet Manager to determine serving arrangements and additional staffing needs for events.
  • Supervise Banquet staff in setting up, serving, and breaking down all events, ensuring efficient and professional execution.
  • Maintain open and clear communication with guests and meeting planners to ensure their needs and any changes are promptly addressed.
  • Work closely with the Banquet Chef to ensure effective coordination between food production and food service.
  • Inspect table place settings, including table linen, china, glassware, silverware, and condiments, to ensure correct placement and cleanliness.
  • Take responsibility for the proper arrangement of buffet tables and other food service stations used for catering functions.
  • Check servers out at the end of events, ensuring cleanliness of function rooms, aisles, and storage areas, as well as proper cleaning and storage of equipment.
  • Conduct server training as needed to maintain a well-trained and efficient Banquet staff.
  • Directly supervise up to 30 associates in Banquets, including training, planning, assigning work, and providing direction and support.
  • Extend and total the check accurately, double-check for accuracy, and obtain the host's signature.
  • Train and develop backup personnel for the position of Banquet Captain.
  • Report gratuities received within company guidelines and in compliance with federal regulations.
  • Observe and comply with all requirements, training, and restrictions set forth by the ABC board to ensure adherence to alcohol service regulations.

This is a dynamic and fast-paced role that requires a high level of energy and enthusiasm. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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