Customer Service Team Lead
3 weeks ago
Job Summary
The Customer Service Team Lead will oversee a team of professionals collaborating with various departments, including CX, Sales, Product Management, R&D, and Parts Division, to ensure key account customers achieve their desired outcomes.
Key Responsibilities
- Lead cross-functional teams to drive customer satisfaction and loyalty
- Collaborate with CX departments to develop and implement customer-centric strategies
- Work closely with Sales, Product Management, and R&D to ensure customer needs are met
- Manage relationships with key account customers to drive business growth
Requirements
- Proven experience in customer-facing roles
- Strong leadership and communication skills
- Ability to analyze customer needs and develop solutions
- Collaborative mindset and ability to work with cross-functional teams
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