Customer Service Team Lead

3 weeks ago


Montgomery, Alabama, United States Rheem Manufacturing Full time

Job Summary

The Customer Service Team Lead will oversee a team of professionals collaborating with various departments, including CX, Sales, Product Management, R&D, and Parts Division, to ensure key account customers achieve their desired outcomes.

Key Responsibilities

  • Lead cross-functional teams to drive customer satisfaction and loyalty
  • Collaborate with CX departments to develop and implement customer-centric strategies
  • Work closely with Sales, Product Management, and R&D to ensure customer needs are met
  • Manage relationships with key account customers to drive business growth

Requirements

  • Proven experience in customer-facing roles
  • Strong leadership and communication skills
  • Ability to analyze customer needs and develop solutions
  • Collaborative mindset and ability to work with cross-functional teams


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