Hotel Front Desk Agent

2 days ago


Fort Atkinson, Wisconsin, United States Country Inn & Suites Fort Atkinson Full time
Hotel Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Country Inn & Suites Fort Atkinson. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Guest Registration: Register guests, collect necessary information, and assign rooms.
  • Reservation Management: Manage online and phone reservations, including verifying credit card data and informing customers about payment methods.
  • Front Desk Operations: Perform all check-in and check-out tasks, welcome guests, and provide information about our hotel, available rooms, rates, and amenities.
  • Customer Service: Respond to clients' complaints in a timely and professional manner, and liaise with our housekeeping staff to ensure all rooms are clean and tidy.
  • Upselling and Sales: Upsell additional facilities and services, when appropriate, and maintain updated records of bookings and payments.
Requirements:
  • Work Experience: Previous experience as a Hotel Front Desk Agent, Receptionist, or similar role.
  • Customer Service Skills: Excellent communication and organizational skills, with a customer service attitude.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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