Bilingual Customer Service Representative

4 weeks ago


Chicago, Illinois, United States Clarity Partners, LLC Full time
About the Role

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Clarity Partners, LLC. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Customer Service: Act as the primary point of contact for customers, providing accurate and timely resolutions to their account-related questions, concerns, and requests.
  • Account Analysis: Thoroughly research and analyze each customer inquiry to effectively resolve each situation, ensuring that all policies, procedures, and protocols are followed.
  • Billing and Charges: Explain billing types, charges, and rates to customers, providing accurate information on municipal requirements.
  • Issue Resolution: Direct unresolved and out-of-scope issues to the next level of support personnel or to the proper department.
  • Communication: Maintain a professional, friendly, and courteous demeanor, promoting a positive customer and team experience.
Requirements
  • Experience: 1-3 years of experience servicing customers within a call center and billing environment.
  • Language Skills: Proficiency in English and Spanish.
  • Computer Skills: Computer literate with PC knowledge and the ability to navigate through multiple applications effortlessly.
  • Attendance and Punctuality: Commit to maintaining good attendance with minimal unscheduled attendance occurrences.
  • Education: High school diploma or GED required.


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