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Customer Care Advocate

2 months ago

Florence, Kentucky, United States Regal Rexnord Full time
Customer Care Advocate Role Summary

The Customer Care Advocate serves as the primary point of contact for customers, handling requests for orders, quotes, product information, and other inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness.

Key Responsibilities:
  • Build strong customer relationships and deliver customer-centric solutions
  • Support corporate initiatives to overserve customers and provide an effortless experience
  • Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals
  • Work with internal teams with a high sense of accountability and urgency
  • Participate in training initiatives within the department
Requirements:
  • High School diploma required; College degree or equivalent work experience preferred
  • Demonstrated proficiency in keyboarding skills, ability to type approx. 45+ words per minute
  • Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required
  • Two years of professional customer care experience preferred for CCA I; Three years of professional Customer Care experience required for CCA II
Benefits:
  • Medical, Dental, Vision and Prescription Drug Coverage
  • Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
  • Paid Time Off and Holidays
  • 401k Retirement Plan with Matching Employer Contributions
  • Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Paid Leaves
  • Tuition Assistance

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law.