Customer Service Representative

7 days ago


Loveland, Ohio, United States McDonald's Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Lead at McDonald's. As a Guest Experience Lead, you will be responsible for creating a positive and welcoming experience for our customers, ensuring that they feel valued and satisfied with their visit.

Key Responsibilities:

  • Greet customers and communicate with them while ordering
  • Offer assistance with using the ordering kiosks
  • Provide support to customers in need of extra help
  • Check with customers once they have their food to ensure they are satisfied or need anything else
  • Ensure kids receive a kid treat
  • Handle any customer concerns
  • Communicate with the restaurant team to provide feedback and recommendations

Requirements:

  • Outstanding attitude and willingness to learn and grow
  • Ability to excel in a fast-paced, team environment
  • Must be 16 years of age or older

Benefits:

  • Competitive pay
  • Medical, dental, and vision coverage
  • Unpaid leaves of absence
  • Education through Archways to Opportunity
  • Discount programs
  • Free meals/meal discounts

About McDonald's:

McDonald's is committed to being America's best first job. We offer a supportive and inclusive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is looking for a rewarding career, we encourage you to apply.



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