Customer Success Operations Manager

1 week ago


Auburndale, Florida, United States TechTarget Full time
Customer Success Operations Manager

At TechTarget, we're seeking a highly skilled Customer Success Operations Manager to join our Business Operations team. As a key member of our team, you'll partner with stakeholders across the business to drive operational excellence and improve customer satisfaction and retention.

Key Responsibilities:
  • Partner with Customer Success teams to identify opportunities to drive process efficiency and improve customer experience.
  • Leverage CSM Management platform and CRM to continuously improve and scale our day-to-day Customer Success operations.
  • Understand the needs of our go-to-market organizations and translate those needs into clear sets of requirements.
  • Lead the effort to turn those requirements into viable solutions.
  • Partner with leadership across Business Operations to ensure the cohesiveness of solutions across the quote-to-cash lifecycle and technology ecosystem.
Requirements:
  • Bachelor's degree in business or information service preferred.
  • 1+ years of CSM platform administration experience preferred.
  • 1+ years of CSM or related job experience preferred.
  • Proficiency in analytics/Excel.
  • Well-developed analytical, diagnostic, and problem-solving skills.
  • Experience designing process and workflows.
  • Excellent written and verbal communication skills.
  • Strong business and technical acumen.
  • Experience establishing specifications for projects, developing project goals, phases, budgets, and overall project management from inception to implementation.
What We Offer:
  • Generous benefits including Health, Dental, Vision, and 401k plans.
  • Flexible Open Leave Policy and 18 paid holidays.
  • Active programs to assist in assimilating new hires and to encourage and support growth.

We're an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.



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