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Healthcare Services Coordinator
2 months ago
Salary: $50,000 annually based on experience
Company: Body Harmony Physical Therapy, PLLC
Location: New York City
About Us: Body Harmony Physical Therapy is a private practice led by physical therapists, focusing on specialized rehabilitation services.
Position Summary: The Healthcare Services Coordinator is essential in facilitating the effective delivery of healthcare services. This role acts as a bridge between patients, healthcare professionals, and administrative teams, ensuring that patient care is coordinated efficiently to enhance satisfaction and health outcomes.
Key Responsibilities:
- Patient Interaction and Support:
- Engage with patients through various communication channels to arrange appointments, respond to questions, and provide necessary support.
- Resolve patient issues and concerns promptly, maintaining a high standard of service.
- Appointment Management:
- Oversee the scheduling of appointments for healthcare providers.
- Maintain accurate records of appointments and follow-up actions in electronic medical record systems.
- Insurance and Billing Assistance:
- Confirm patients' insurance coverage and eligibility before appointments.
- Support patients with inquiries related to insurance and billing.
- Management of Medical Records:
- Ensure adherence to healthcare regulations and patient confidentiality standards.
- Assist in the transfer of medical records between healthcare entities as required.
- Coordination of Care and Referrals:
- Work collaboratively with healthcare professionals to ensure comprehensive patient care across various specialties.
- Track patient progress and follow up on referrals to guarantee timely care.
- Patient Advocacy and Education:
- Promote patients' needs and preferences within the healthcare framework, ensuring they receive tailored and thorough care.
Qualifications:
- Experience in healthcare administration, patient services, or related customer service roles.
- Excellent communication, interpersonal, and organizational abilities.
- Capability to manage multiple tasks, prioritize effectively, and thrive in a dynamic environment.
- Empathy, compassion, and a commitment to patient-centered care.
Training and Development: We are committed to training and mentoring the right candidate.
Benefits: Comprehensive medical, dental, and vision insurance, 401K plan, and paid time off.
Work Schedule: Monday to Friday, 11 am to 7 pm
