Customer Service Trainer
1 week ago
About the Role:
We are seeking a highly motivated Customer Service Trainer to join our team at Whole Foods Market. As a Customer Service Trainer, you will play a key role in supporting the high engagement, productivity, and retention of new members by organizing and delivering quality training on their home team.
Working closely with Team Leadership, Store Trainers, Team Member Services Generalists, and other qualified team members, you will ensure the successful delivery and completion of store and team training programs within tight deadlines and goals.
You will be responsible for coordinating New Member training during their first four shifts, working with Team Leaders and the Store Trainer to schedule training sessions. Additionally, you will facilitate team-specific operational training for Team Members, including Operational Learning Pathways and team-specific program rollouts.
Your role will also involve attending Team Trainer meetings, acting as a role model for food safety, sanitation procedures, and occupational safety, and training all team members on customer service standards and providing timely feedback.
You will have the opportunity to work with our learning systems, tracking, reporting, and maintaining accurate training records. If you possess excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.
About You:
- 6 months of experience in retail or equivalent training experience is preferred
- Able to lift 50 pounds and work in wet and/or cold environments
- Strong communication skills, willing to work as part of a team, and ability to meet customer service expectations
- Ability to follow directions and procedures, effective time management, and organization skills
Benefits:
Whole Foods Market offers competitive pay and benefits, including medical, dental, and vision insurance, a 401(k) plan, and opportunities for career growth and development.
Compensation:
The estimated annual salary for this position is $45,000-$55,000 based on location and experience.
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